CONFLICT MANAGEMENT IN GOVERNMENT ORGANIZATIONS (A CASE STUDY OF ENUGU STATE HOUSING DEVELOPMENT CORPORATION (ESHDC)

ABSTRACT

Organizations by their nature have built in conflicts, provided human beings come together for the purpose of achieving a goal. The mere fact that organizations make decision could cause conflicts. Conflict management in government organizations is worth investigating because the existence of conflict in an organization be it, public or private can affect among other things effectiveness and efficiency of such organization partnership wind-up, churches have broken away because they were unable to manage their conflict for instance, the Nkalagu cement company at Nkalagu now in Ebonyi State, research proved that it could not continue production due to inability to manage conflict of interests of the Eastern State, in the administration and control of the cement company. This study is interested in conflict management in government organization and Enugu State Housing Development Corporation in was chosen as a case study. Due to the need for organizations in human life, the earlier conflicts are resolved or property managed the better for the society, in this study data were collected through oral interview and to the management staff of Enugu State Housing Development Corporation. Eight research questions were of percentage as the most appropriate method of analyzing the data collected. It appears that the sources of conflicts in the corporation were mainly take interdependence and power tussle and the main resolution technique employed were getting the aggrieved leaders and resolving it with them, authoritative command identification of problem and choosing the strategy to adopt. The research has commended confrontational strategies for the resolution of organization conflict, in addition to organizational redesign and expansion of resources.

TABLE OF CONTENTS
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
Introduction
background of the study
statement of the study
objective of the study
research question
significance of the study
scope of the study
limitation of the study
definition of major terms
references
CHAPTER TWO
Review of literature
meaning and nature of conflict
coordination of work as a source of conflict
change as a source of conflict
conflict between management and board
decision making as a source of conflict
manifestation of conflict in organization
Techniques for managing conflicts.
Summary of literature review
References
CHAPTER THREE
Research methodology
research design
area of study
population of the study
sample and sampling technique
instrumentation
method of data collection
method of data analysis
References
CHAPTER FOUR
interpretation, presentation and data analysis
4.1 analysis of data
CHAPTER FIVE
5.0 discussions of findings, summary, conclusion and recommendation
5.1 discussion of findings
5.2 summary
5.3 conclusion
5.4 recommendation
5.5 bibliography
Appendix

CHAPTER ONE

1.0 INTRODUCTION

1.1 BACKGROUND OF THE STUDY

A government organization is a public enterprise run by human beings to achieve certain goals. A public enterprise is an organization created, partly or wholly owned and largely controlled by public authority (government) and which is supposed or expected to operate along industrial, commercial or profit making lines.

Though engaged in commercial activities, they have social responsibilities. For the fact that human being work in these organization in order to achieve the set goals, be it public or private, it is certain that conflict must arise from time to time due to individual and group differences. Conflicts of right and interest among others may be visible.

Feldman et al (1993) said that inter group conflict often result from two main factors viz a viz coordination work between groups and organizational control systems. Okpara (1981) was of the opinions that conflict is an invisible outgrowth of functional interdependence and scarcity of resources in modern organizations.

Meanwhile due to the need for organizations in terms of rendering services to the citizenry job opportunities, security of tenure and patronage interalia, conflict resolutions strategies and techniques need very much to be improved in our organizations, particularly the Government owned, they provide goods and services at affordable cost for the well being of the general public, faster and accelerate social progress for economic growth political integration and national development.

1.2 STATEMENT OF THE PROBLEM

For the fact that human being comes together to put money, machine and materials together to achieve a goal, there are bound to be conflict. And the negative effect of conflict in modern organizations has necessitated this study partnership have split, churches have broken away some Government organizations closed down due to inability to manage conflict. Conflict on its own is not a taboo, it can be functional or dysfunctional what matters is how it is handled.

The negative effect of conflict in organization especially Government owned organization had prompted this study knowing that Government is the largest employer of labour in Nigeria as well as the provides of socio economic and political satisfaction for the citizenry.

Therefore, the Enugu State housing development corporation (ESHDC) which is an Enugu State Government owned organization was chosen as a case study.

1.3 OBJECTIVES OF STUDY

The main objective of this study is to examine the causes of conflicts in the Enugu State Housing Development Corporation (ESDHC). Other objectives arising from the main objective are the following:
To ascertain how the corporation manages its conflict
To ascertain in effects of conflict on the corporation
To evaluate the corporations over all conflict management strategies with a view to making recommendations for improvement.

1.4 RESEARCH QUESTIONS

The study will be guided by the following questions:
How do conflicts affect the effectiveness and efficiency of the Enugu State Housing Development Corporation?
In what way does conflict manifest in the corporation?
What types of conflict resolution strategies are adopted in the corporation?
What types of conflict occur regularly in the corporation?
How effective are the adopted strategies in resolving conflicts in the corporation?

1.5 SIGNIFICANCE OF THE STUDY

This study will help to reveal the following to the corporation:
types of conflict
sources of conflicts
strategies for resolving conflict that cannot be presented in modern organization
the strategies adopted for reducing conflict

1.6 SCOPE OF THE STUDY

This research is interested in conflict management in Government organization but with particular focus on the Enugu State Development Corporation (ESHDC) as case study.

The paper will investigate conflict management in the corporation from 2000-2006 (7years) under Dr. Chimaraoke Ogbonnaya Naaman’s Government

1.7 LIMITATION OF THE STUDY

A numbers of variables including socio-economic political, cultural, environmental and organizational factors are likely to impact on problem of application of conflict. However, time and resources will all only a limited exploration of these subjects.

Conclusion will also be limited to what can deduced from interviews and responses made by respondents and guided by the personal judgment represent the true situation.

Time and financial resources also posed a lot of limitations of this study.

DEFINITION OF MAJOR TERMS

Conflict: conflict is a serious differences of opinion, wishes etc
Management: management is a group of people set or organized to discharge a particular work.
Government organization: Government organization is a public enterprises run by human being to achieve certain goals.
Patronage: patronage is the support and encouragement given by a patron.

REFERENCES

Feldman Daniel .C. (1983) Management Individual and Group Behaviour in organization. Japan, mc Graw-Hiv/ns Publisher P.302

Okpara .A. (1984): Industrial Relations Model for Development Countries. The Nigeria System, Enugu, Dimension Publishing co. Ltd, P 110.

PETERRSON, R.J, (1992): Conflict Settlement Analysis in the work Place, London, Kogan Publisher Co.Ltd P.88