ABSTRACT

The aim of this study was to investigate into the public attitude toward the secretarial profession. In doing this, data/information were received from public and the practising secretaries in the Federal Ministry of Education Abuja. In that process, some research questions were formulated, questionnaire were also drawn based on the research questions, and distributed to collect the required facts from both the public and secretaries in other to assist the production of this work. This study covers areas like the secretaries and their functions, attributes to be exhibited in their organisation and the study of human relations as it effect the relationship between the secretaries and their executives, co- workers and the society as a whole. The study reveals that there has not been much problem between the secretaries and the public except in the areas where most visitors fail to make pervious appointments with the secretaries and expect quick response. Secondly, did the relationship exist between secretaries and other staff of the organisations (co – workers). Thirdly, were the illicit affairs that bosses have with their female secretaries. However, to curb the set – backs, the researcher proffers recommendations that secretaries should exercise their tactfulness, be patient and endure, never to be furious with visitors on any occasion. Female secretaries should establish a platonic relationship with their bosses to enhance supervision of their works. To apply the principles of human relation in dealing with their co-workers in other to create conducive working environment for successful achievement of organisational goals.

TABLE OF CONTENT

Title page i
Approval ii
Dedication iii
Acknowledgement iv
Abstract v
Table of Content vi

CHAPTER ONE

1.0 INTRODUCTION 1

1.1Background of the study 2
1.2 Statement of the Problem 3
1.3 Purpose of the study 4
1.4 Research Question 5
1.5 Significance of the Study 5
1.6 Limitation of the study 6
1.7 Definition of Terms 6

CHAPTER TWO

2.0 Review of Related Literature 8
2.1Who is a secretary 8
2.2 Secretaries and the Public 11
2.3 Function of the Secretaries 12
2.4 Human Relations 22
2.5 Educational Qualification 29

CHAPTER THREE

3.0 Research Methodology 30
3.1Research Design 30
3.2 Area of the Study 31
3.3 Population of the Study 31
3.4 Sample and sampling Procedure 31
3.5 Instrument for Data Collection 32
3.6 Method of Data Collection 32
3.7 Method of Data Analysis 33

CHAPTER FOUR

4.0 Data Analysis and Presentation 35
4.1Discussion of Findings 48

CHAPTER FIVE

5.0 Summary, Conclusion and Recommendation 49
5.1Summary 49
5.2 Conclusion 50
5.3 Implication of the Findings 50
5.4 Recommendations 51
Reference 53
Appendix

CHAPTER ONE

1.0 INTRODUCTION

The secretaries are important officers in establishment; you hardly find an organisation without a secretary. The work of the secretaries is of great importance to the organisations and the nation at large.

The secretaries are found in every type of business organisations where personal services such as insurance, accounting, banking, advertising e.t.c are carried out, services to the general public, the secretaries have vital roles to play in organisation like the local government, hospital, universities, colleges, social and welfare establishments and so on, the secretaries role cannot be over stressed. The secretaries operate and link the executives and the society even the other employees.

Secretaries relieve their bosses of a great task of routine works and enquire by attending to callers.

This is done by taking their messages, giving them the necessary information and allowing them to o about their businesses without disturbing their bosses.

This may be through personal calls, telephone or through letters composed and mailed by secretaries.

Having passed basic training in shorthand, good command of English and type mail able letters of a routine instructions, the secretaries arrange meetings, concisely compile minutes, record reports and logically arrange them.

The secretaries are the bed rock in must executives. Their contributions and effectiveness enhance the efficiency of any organisation. The secretarial profession is absolutely essential to the nation because it promotes the nation more than any other profession. It therefore means that secretaries must be people of high responsibilities, competence, dedication, morals and experience those vital duties perfectly.

1.1 BACKGROUND OF THE STUDY

The society outlook regarding secretaries’ profession is diversified depending on individuals and the organisation. There are few people who have positive views regarding the profession having known the effective role played by the secretaries, the qualities entailed and the attributes (business and personal) exhibited by them. Notwithstanding, there are so many people with negative perception towards the profession, they are frustrated persons, some group of people that are good for typing and shorthand alone. And so many others any employee who sits behinds a typewriter is a secretary.

Gone are those days when the profession was looked down upon, when people regard it as a profession for the less fortunes, prostitutes, copy-typist and unrecognised people, a profession for medioevers, female folk and the unsuccessful.

1.2 STATEMENT OF THE PROBLEM

Secretarial profession is absolutely essential and contributes immensely to humanity. But from time immemorial, the profession had encountered a lot of allegation from the society despite its indispensability and its responsibilities to the nation, people tend to have different perceptions towards the profession. Some people feel that the secretarial profession entails some rigid skills that cannot be coped with especially shorthand.

Some other thinks that is dominated by dullards, the unfortunate and the unsuccessful. A lot of people believe that secretarial have an indecent affair with their bosses due to intimacy established between the secretaries and their bosses.

The researcher intends to investigate some of the above allegation as well as to verify how the secretaries interact with the public to attract positive or negative attitude towards the secretarial profession.

1.3 PURPOSE OF THE STUDY

The researcher observes that the society is disappointed and discouraged in the execution of secretarial duties and the exhibition of their attributes. (Some people pursuing the career secretarial studies proposed to change to other courses).

Therefore the purpose of the study is:

1. To find out the kind of relationship that exists between the secretaries and their bosses as well as the public.

2. To know whether the secretaries actually meet up with the required roles and qualities.

3. For the secretaries to detect and correct their areas of deficiency, if any, in the performance of their duties keep the society aware of the secretaries’ responsibilities as well to acquaint the readers with the qualification required for the profession.

4. For the executives to know the importance of both female and male secretaries in an organisation and the need to train and equip them with modern machine so as to meet today’s challenges especially in administrative responsibilities, office system and technology and even more managerial skills which profession outstanding.

1.4 RESEARCH QUESTIONS

1. Does the importance of a female secretaries influence the public to the profession?

2. Do secretaries discharge their duties perfectly?

3. Is it true that secretaries have illicit relationship with their bosses?

4. Is it true that mercy of their executives?

1.5 SIGNIFICANT OF THE STUDY

The study will reveal some of the fact responsibilities for public attitudes towards secretaries. It will also enlighten the public on the difference between a confidential secretary and a copy-typist. To be generally aware of the secretarial profession and its involvement.

It will give the executives, the opportunity to critically asses their secretary’s performance and see the need for their training to enhance development and their efficiency.
It will enable fellow secretaries to know people’s perception about their profession so as to improve their tactfulness, be dedicated to their profession and exhibit their discretion intelligently and in appropriate manner.

The researcher believes that this project will serve as a source of encouragement to the potential secretaries that might have decided to change their career to other profession base on allegations laid on the secretaries.

1.4 LIMITATION TO THE STUDY

Considering the economic hardship and time constrain, the researcher has decided to limit the project to the Federal Ministry of Education, Gairki-Abuja where questionnaires will be distributed to seek the opinions of the various cadres of employees in the organisation.

1.5 DEFINITION OF TERMS

SECRETARY:A secretary refers to personal assistant to an executive, professionally skilled to demonstrate the ability to assume responsibilities without supervision. The secretary exercises initiatives and make decisions without their areas of assigned authority.

ALTER EGO:A very close and trusted friend who seems almost a part of yourself. A person who know well and regard with affection. It also refers to a second self, an intimate friend or a constant companion or an inseparable friend. A close friend who is like yourself; another side of oneself.

DROP-OUT:one who has withdrawn from a given social group or an environment a course of study or an institution before completing a course of study or an instruction, one who abandons an attempt, activity or chosen path.

BED-ROCK:one who support another person to move forward. A supporter.

EXECUTIVE: An executive is the secretary’s boss. He pilot the affairs of the organisation.